Better Teams. Built Faster.
Moneyball for Professional Services
Your staffing team makes decisions every day using two data points: skills and availability. Concierge scores every candidate and team across six dimensions including performance history, team chemistry and margin. Concierge answers your most difficult staffing questions in seconds
Meet
AI-POWERED TALENT INTELLIGENCE
Professional services firms are under pressure. EBITDA down 36% in two years. Project overruns up 18%. On-time delivery at 73.4% and falling.
And the most consequential decision firms make every day — who to staff on which project — is still driven by gut feel and spreadsheets.
Concierge was built to change that. AI-powered talent intelligence, built exclusively for professional services. Six-dimensional scoring. Predictive team chemistry. Proprietary performance metrics. Zero training required.
Stop guessing.
Start winning.
AI-POWERED STAFFING INTELLIGENCE
Every staffing decision your team makes today is based on two data points: skills and availability.
Concierge scores every candidate AND every team configuration across six dimensions — performance history, chemistry, margin fit and more — delivering a ranked, AI-justified recommendation in seconds.
Satisfying clients is no longer a goal. It's the expectation.
Measure What Matters.
PROPRIETARY PERFORMANCE METRICS
Concierge goes deeper than utilization with three proprietary metrics that change how you run your business.
Delivery Impact Rating™ measures each consultant's contribution to project success.
Capacity Sold Over Time™
shows booked capacity across 4, 8 and 12-week windows for individuals, teams, and specific skills.
Pipeline Opportunity Value™ - scores every pipeline opportunity against your firm's ideal project profile.
You stop managing in the rearview mirror and start leading with real intelligence.
No More
Post-Mortems
RISK INTELLIGENCE & MITIGATION
Most firms spend enormous energy analyzing why projects fail.
Concierge invests that energy before the project starts. Before a single person is staffed, you get a structured risk brief — team chemistry scored, personality conflicts identified, and specific recommendations with timing so you know exactly what to do and when.
You stop walking into projects hoping for the best. You walk in with a plan.
Stop studying your failures. Start replicating your wins.
How did we get here?
ProServe Metrics is led by 3 veterans of the IT Professional Services industry with decades of experience operating, selling and delivering.
We also happen to love baseball. And we asked ourselves:
Can advanced metrics transform the Professional Services industry the way Moneyball revolutionized America's favorite pastime?
Our answer was a resounding
YES.
Concierge is the tool we always wanted: an AI & Performance Analytics Suite capable of guiding our decisions with instant access to meaningful data and proven, proprietary metrics that go beyond traditional "surface stats" like Utilization.
You could say it's Moneyball for Professional Services.
Our mission is to empower Professional Services firms to improve client outcomes, increase employee satisfaction and boost bottom lines through access to knowledge and use of advanced metrics.
Meet our Executive Team
John Quirk
John is an accomplished technology executive and entrepreneur with over 30 years of experience leading high-performance teams to drive organizational success.
John helped conceive an innovative “Five Points of Excellence” program - a structured professional development and advancement framework focused on nurturing star talent tied to organizational imperatives.
Today John's passion lies in developing and championing advanced metrics for Professional Services in order to optimize teams, improve client outcomes and grow the bottom line.
John leads functional product and revenue strategy for ProServe Metrics.
Michael Reiss
A founder and former partner at multiple IT Professional Services firms, Michael brings 35+ years of experience leading technical strategy and operations, both internally and for his firms' clients.
Michael leads operations, internal IT and finance.
Chris Johnson
Chris began his Professional Services career in delivery, eventually leading Sales & Delivery Strategy for multiple Professional Services firms.
He most recently ran the Data & Artificial Intelligence Practice as a Senior Director and Field CTO for a global professional services organization headquartered in Chicago.
An application architect, speaker, dad to 2 boys and fantasy sports nerd, Chris leads technical product strategy to bring Concierge to life.
